Tripodcast 155 - Are You in an Inspection Rut?
Download | Duration: 00:05:33
It's happened to all of us one time or another... we get into a rut. When it comes to inspections, this can lead to some customer satisfaction issues. As Dick Ollek, CBSE explains, we start to see what we EXPECT to see rather than what is really there. In this Tripodcast, Dick challenges us to see if we're in a rut and offers some suggestions for getting out of it... (Audio only)

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