Download | Duration: 00:09:49

This entertaining and interactive session will coach you on the entire customer complaint response process. It will begin with how to get the customer to complain instead of cancelling and will then walk through handling the complaints, including responding to irate customers, what to never say to a customer, how to follow up after the complaint and finally, how to turn complaints into profit!

This Tripodcast was sponsored by Green Cleaning University. If you sell green products, equipment, supplies or services, Green Cleaning University can help improve your sales success. GCU is a series of classes on CD, allowing you to study at your pace and time. Completion of the 5 course basic series leads to a designation as an ISSA Green Cleaning Professional. Visit us at www.GreenCleaningUniversity.org for more information. Or call (612) 605-6651.