Tripodcast.com

Tripodcast Episode 292 - Benchmarking

2013-06-17T04:00:00Z

In this Tripodcast Dick Ollek, CBSE talks with us about benchmarking. Many management experts recommend benchmarking, measuring your operation against competitors or external standards, as an effective tool for improving performance. In this Tripodcast, Dick suggests a different organization to benchmark against...

Have you registered for the BSCAI seminar - Successful Selling in Today's Economy - yet? There are still a few seats available. Click HERE to register or visit www.bscai.org and click on Events / Regional Events for more information. This is one seminar you do NOT want to miss.

Tripodcast Episode 291 - BSCAI Regional Seminar, Successful Selling in Today's Economy

2013-06-10T04:00:00Z

This is a unique Tripodcast. I am speaking with Dick Ollek, CBSE about his upcoming BSCAI Regional Seminar - Successful Selling in Today's Economy. There are literally hundreds of books, articles, and videos about "how to sell." Far too many are simply re-hashed versions of "101 Sales Closes"... All theory from someone who has never sold a thing, especially not a service.

Dick talks about real world strategies and tactics that actually close sales. These are not theories and they are not gimmicky "closes." These examples are ways to understand your prospects' needs and design responses that meet the needs and help you make the sales. He starts at the beginning - who are your prospects, how to find them and how to approach them.

In this 1/2 day seminar you will learn more than in any number of books, DVDs, or workshops. And you will walk away with solid support in Dick's book and additional information.

The seminar will be held in Omaha, NE on June 29th, 2013. For more information and to register, please click HERE.

I want to thank Jill Davie, the Vice President of Marketing for Team Software for her tips on what to look for and enjoy in Omaha during your visit. TEAM provides software solutions and associated services that streamline operations and administrative processes, saving your staff valuable time and arming your executives with powerful data to make smart business decisions. Our goal is to help your organization increase efficiency and realize more profit. At TEAM, we recognize that we’re in business to serve our customers. That is why outstanding customer service is our top priority, always. Find Team Software at www.teamsoftware.com.

I also want to thank BSCAI for their dedication to education in our industry and the support for this seminar. Please find the link to register for this seminar HE HERE RE.

And to register for the annual convention, please click HERE.

Copyright 2009 - 2011 All Rights Reserved Don't Panic Productions, Inc.

Tripodcast Episode 290 - Turn Your Prospects Into Customers

2013-06-03T04:00:00Z

In this Tripodcast, Dick Ollek, CBSE challenges us to look at our sales approach differently. How often in the past several months have you contacted your prospects the "same old way" - you know, an email, a postcard a letter... and so on. Even if you've done some things differently in the past, are you repeating the same old / same old? It's time to break the mold, do something different and turn prospects into customers. Dick offers some great advice in this Tripodcast.

This Tripodcast is also an excellent teaser for the upcoming BSCAI seminar on Sales Success. Coming to Omaha, Nebraska on June 29th, this seminar will be led by Dick and is packed full of strategies, tactics, tips and ideas you can take home and use to increase sales. It includes a special presentation from Jean Hanson of the Janitorial Store as well! Be sure to listen after this Tripodcast for more details.

Next week, we'll have a special Tripodcast with even more information to make this the best seminar you'll attend this year. Don't miss it!

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Tripodcast Episode 289 - Key Human Resource Issues, Kim Beta - Harvard Maintenance

2013-05-28T04:00:00Z

In this Tripodcast Dick Ollek, CBSE talks with Kim Beta the VP of Human Resources from Harvard Maintenance. Regardless of your company's size, a well organized, proactive HR department can make your organization stronger. In this Tripodcast Kim Beta shares some useful strategies and tactics.

This Tripodcast is sponsored by Green Cleaning University, a partnership between The Ashkin Group and ISSA.

When you complete the core courses, you will earn the Green Cleaning Professional designation. Earning the Green Cleaning Professional designation will help you compete and succeed in the marketplace, as well as build profit through creating and maintaining healthy, high performance facilities.

The courses can be done on your time, at your own pace, and reviewed at your leisure. The learning objectives are focused on helping you succeed.

GCU is developed by people who have real expertise in Green Cleaning and the knowledge to help you understand the challenges of the cleaning industry, as well as the issues, skills and techniques necessary to build and implement an effective Green Cleaning program.

Some Course topics include:

o Defining Green and Green Cleaning

o Overcoming Common Objections

o Conducting the Green Building Audit

o Selling Green Cleaning and the Pilot Process

For more information, visit www.greencleaninguniversity.org.

Tripodcast Episode 288 - A New Look at Franchising - Todd Hopkins, CBSE

2013-05-20T04:00:00Z

In this Tripodcast Dick Ollek, CBSE talks with Todd Hopkins, CBSE; Todd is the Founder & CEO of Office Pride Commercial Cleaning Services.

Todd earned his Bachelor’s of Business Administration in Management from the University of Memphis and his MBA from Butler University. He is also a graduate of MIT Birthing of Giants Executive Entrepreneurship Academy, a prestigious program exclusively for top entrepreneurs.

Todd earned his CBSE (Certified Building Services Executive) designation through the Building Service Contracting Association International. Todd is also the 2008 recipient of the Walter L. Cook Award, the highest honor given by The Building Service Contractors Association International for distinguished service to the commercial cleaning industry.

Todd Hopkins is the author (and co-author) of three books The Carrot Chaser, The Janitor, and Five Wisdoms for Entrepreneur Survival.

In this Tripodcast, Todd offers some unique views on franchise opportunities and tips for what to look for and what to look-out for.

o Defining Green and Green Cleaning
o Overcoming Common Objections
o Conducting the Green Building Audit
o Selling Green Cleaning and the Pilot Process

For more information, visit www.greencleaninguniversity.org.

Tripodcast Episode 287 - New Technology for BSCs - Guy Hignite From Sprint

2013-05-13T04:03:00Z

In this Tripodcast Dick Ollek, CBSE talks with Guy Hignite from Sprint. That's right - the phone company! Most of you probably didn't know that Sprint has partnered with several new technology companies to provide new and unique services to protect and grow your business. In this Tripodcast, Guy talks about some of these technologies and services.

Earning the Green Cleaning Professional designation will help you compete and succeed in the marketplace, as well as build profit through creating and maintaining healthy, high performance facilities.

Defining Green and Green Cleaning
Overcoming Common Objections
Conducting the Green Building Audit
Selling Green Cleaning and the Pilot Process

For more information, visit www.greencleaninguniversity.org.

Tripodcast Episode 286 - Dealing With Underperforming Employees

2013-05-06T04:00:00Z

Dealing with underperforming employees is an important part of running your operation. It's even more important when you realize the average cost of underperforming employees is 17% - or almost 1 day a week. In this Tripodcast, Dick Ollek, CBSE looks at 5 key steps in dealing with this problem.

This Tripodcast is sponsored by Team Software - www.teamsoftware.com

And, their unique customer self-service portal – eHub Mobile

Empower your employees and customers by giving them access to the information they need, anywhere, anytime with eHub, our web-based customer and employee self-service solution. eHub can help you realize real cost savings by eliminating paper, automating and streamlining processes, ensuring customer satisfaction and increasing efficiency.

Contact Us at:
TEAM Software, Inc.
407 S 27th Avenue
Omaha, NE 68131
www.teamsoftware.com
Sales: 800.500.4499
email sales@teamsoftware.com
Support: 402.345.5660
email supportstaff@teamsoftware.com

Tripodcast Episode 285 - Finding and Creating New Customers

2013-04-29T13:33:28Z

In this Tripodcast, Dick Ollek, CBSE, talks with the President and CEO of Rain Maker Sales Support, Patricia Gaffney, about identifying sales suspects, truning them into prospects and turning those prospects into clients.

This Tripodcast is sponsored by Team Software - www.teamsoftware.com

And, their unique customer self-service portal – eHub

With eHub, you can increase customer retention and reduce response time with online invoicing, paperless work requests and integrated quality inspection tools. In addition, the customizable eHub home screen and various reporting tools allow you to improve communication and knowledge-sharing with your customer base.

Contact Us at:
TEAM Software, Inc.
407 S 27th Avenue
Omaha, NE 68131
www.teamsoftware.com
Sales: 800.500.4499
email sales@teamsoftware.com
Support: 402.345.5660
email supportstaff@teamsoftware.com

Tripodcast Episode 284 - Are You as Successful as You Should Be?

2013-04-22T04:00:00Z

Well, are you? Several years ago Stephen Covey published the 7 Habits of Successful People. In this Tripodcast, Dick Ollek, CBSE, shares an article that talks about the habits of highly successful people. He discusses several of them and challenges us to develop these habits. One of the best things about a habit is - all you have to do to pick it up is - do it!

This is an audio and video Tripodcast. If the player does not appear in your email, please click HERE to come to our website - www.tripodcast.com.

This Tripodcast is sponsored by Team Software - www.teamsoftware.com

And, their unique customer self-service portal – eHub

Tripodcast Episode 283 - Do You Know Your REAL Costs?

2013-04-15T04:00:00Z

In our last Tripodcast Dick Ollek, CBSE, talked about the fiscal cliff and more importantly the potential fiscal cliff we all face as business owners. In this Tripodcast, Dick returns to that topic and focuses on some of our major costs as contractors. How often do you estimate your costs as you build a proposal only to find that you missed getting the job by a few hundred dollars? Or what about the times you were awarded a contract only to find that the real costs were much higher than your estimate? Both cases take you several steps closer to that fiscal cliff. Dick offers some good strategies and ideas for finding and using your REAL costs.

This Tripodcast is sponsored by Team Software - www.teamsoftware.com

Tripodcast Episode 282 - Are You About to Fall Off YOUR Fiscal Cliff?

2013-04-08T04:00:00Z

The news has been full of the "fiscal cliff" facing our country for months. But there are other fiscal cliffs - those that face YOUR company. In this Tripodcast, Dick Ollek, CBSE asks if you are about to fall off one of those. He highlights three "fiscal cliffs" that face small business and our industry. Dick offers some ideas and tactics to help keep from falling over these cliffs...

This Tripodcast is sponsored by Team Time - www.teamsoftware.com

TeamTime is a versatile, robust time and attendance solution that meets the diverse needs of small and large companies alike. With TeamTime you can control labor costs and automate your timekeeping processes to save you valuable time and money. In fact, TEAM Software customers realize an average savings of 6.46% when using TeamTime in place of traditional timesheets.

Using TeamTime by itself or in conjunction with TeamTime Portal, employees can clock in and out of jobs in one of three ways:

Using a landline or mobile phone with an employee number
Using TeamTime Portal with an employee number
Using TeamTime Portal with biometric authentication

Tripodcast Episode 281 - Are You Getting Better Faster Than The Other Guy?

2013-04-01T04:00:00Z

In this Tripodcast Dick Ollek, CBSE, asks – “Are you getting better faster than the other guy?” Our business success depends on “getting better”, offering more and helping our clients’ meet their changing goals. If we are not improving, we are going backwards. And if we are not getting better faster than the other guy gets better, we are losing to our competition. Dick offers several suggestions for how YOU can get better faster.

This Tripodcast is sponsored by WinTeam for Building Service Contractors - www.teamsoftware.com

TEAM is unique because not only are we industry experts with more than 20 years' experience in the building service industry, we also offer fully integrated solutions to meet the specific needs of your business. Our core solution WinTeam is a fully integrated financial, workforce and operations management solution designed for the building service industry. WinTeam features comprehensive accounting, HR, timekeeping and much more -- in one seamless package. The advantage to you: Your company can rely on one system to run your business because it's not just software – it's a complete business solution.

Tripodcast Episode 280 - Are You Shooting Your Customer?

2013-03-25T04:00:00Z

In this Tripodcast Dick Ollek, CBSE, asks - "Are you shooting your customers?" We all spend a great deal of time, effort and money to cultivate, acquire, and keep our customers. But, all too often in ways we least expect, that effort is undone. Dick outlines several of the ways this can happen and challenges us to look at our own operations to ensure we don't shoot our customers.

This Tripodcast is sponsored by Consultants In Cleaning, LLC. They are excited to announce two new products to their evergrowing library of education and learning. A new DVD entitled Increasing Profits Without Increasing Sales will help you find hidden profitds in your current operations. And a collection of Dick's first 50 blog postings - Richard's Writings, is over 100 pages of ideas, tips and strategies for your personal and business life. Check them out at www.consultantsincleaning.com.

Tripodcast Episode 279 - What Are You Doing to Grow Your Business? Part 2

2013-03-18T04:00:00Z

In this Tripodcast Dick Ollek, CBSE continues to explore ways for you to add new customers to your business. Last time he talked about the need for new business not only to grow but to replace the natural loss of business. In this episode he continues the discussion with some specific strategies and techniques that he has used to successfully grow his own contracting business for over 20 years.

Tripodcast Episode 278 - What Are You Doing to Grow Your Business?

2013-03-11T04:00:00Z

The average contractor loses between 15% and 20% of their business annually. This happens for a variety of reasons, poor work, changing managers at the customer, price, and on and on. In this Tripodcast, Dick Ollek, CBSE looks at some of the reasons then focuses on what you can do to grow your business in a way that helps preserve your profits.

Tripodcast Episode 277 - Peer Groups

2013-03-04T04:00:00Z

Dick Ollek, CBSE one of founders of the first peer groups and Chris Stathakis, CBSE one the leaders in the modern peer groups talk about the beginning and progress of this interesting and important part of our industry.

Tripodcast Episode 276 - Say What????

2013-02-25T04:00:00Z

In this Tripodcast Dick Ollek, CBSE talks about the importance of the pre-employment interview. You have invested a great deal of time, energy and money to try to attract the right person to join your company. This is NOT the time to let up. Make sure that you SELL your company or organization and get that perfect employee on board.

Tripodcast Episode 275 - Let Me Think About It...

2013-02-18T04:00:00Z

Surely you've heard that - more than once - in your sales career. What do you say? How do handle this objection? In this Tripodcast Dick Ollek, CBSE offers some tips and techniques for turning "Let me think about it..." into - let's get started.

Tripodcast Episode 274 - Jean Hanson - TheJanitorialStore.Com

2013-02-11T04:00:00Z

In another special Tripodcast, Dick Ollek, CBSE talks with Jean Hanson, co-founder and co-owner of thejanitorialstore.com and myhousecleaningbiz.com. Jean talks about social media and how it can benefit your business.

This episode of our Tripodcast series is sponsored by Consultants In Cleaning, LLC. Visit us at www.consultantsincleaning.com, we are ready to help you move your business to the next level.

Tripodcast Episode 273 - I'm Wonderful but, I'm Getting Better...

2013-02-04T04:00:00Z

We’ve been talking about attitudes in the past several Tripodcasts. How we think of things, how we approach them has a huge impact on how we get through problems and issues. We all know about the glass half empty / glass half full story. But psychologists have proven that how we think about issues has a significant impact on our responses and successes in dealing with them.

In this Tripodcast Dick Ollek, CBSE explains why even the way we respond to a simple question – “How are you doing” can not only change our day, but the day of the person asking the question.

This Tripodcast is sponsored by Consultants In Cleaning, LLC. Visit us at www.consultantsincleaning.com, we are ready to help you move your business to the next level.