60 http://tripodcast.com Fri, 12 Mar 2010 14:45:32 GMT Fri, 12 Mar 2010 14:45:32 GMT en Copyright (c) 2009 Tripod Learning Associates, All rights reserved. Usable information for cleaning professionals David Holly For cleaing industry professionals - concise information you can use in your company or organization - right now. Improve operations, increase sales and build profits. For operations, human resources, sales, and managers. For cleaing industry professionals - concise information you can use in your company or organization - right now. Improve operations, increase sales and build profits. For operations, human resources, sales, and managers. David Holly david@dontpanicproductions.com no David Holly Tripodcast Episode 60 - Training the Trainer Tips, techniques and ideas for improving your training program. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%2060.mp3?ref=rss Sun, 07 Mar 2010 14:48:00 GMT 00:05:50 janitorial, training, distributor, in-house, BSC David Holly Tripodcast Episode 59 - Looking at the Future Dick Ollek has been doing some research about the future of the cleaning business. In this episode, he shares his learning and predicts a very positive outlook for our industry. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%2059.mp3?ref=rss Mon, 01 Mar 2010 06:19:00 GMT 00:04:27 janitorial, management, BSC, in-house David Holly Tripodcast Episode 58 - Sink or Swim Do you have a system for bringing on a new manager? Do they have the support and tools to get off to a good start? As the executive of an in-house organization or a BSC, you are responsible for making sure this new manager has the best chance for success. Do you help them swim, or feed them to the sharks? no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%2058.mp3?ref=rss Mon, 22 Feb 2010 04:36:00 GMT 00:03:27 janitorial, management, BSC, in-house David Holly Tripodcast Episode 57 - Digging for Buried Treasure Dick Ollek shares the secrets for finding new profits without increasing sales. For in-house operations, this means increased budget flexibility. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%2057.mp3?ref=rss Sun, 14 Feb 2010 15:33:00 GMT 00:05:24 janitorial, BSC, in-house, operations, sales, management David Holly Tripodcast Episode 56 - Are You on the Right Train? Ron Segura talks about choosing the right trainer. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%2056.mp3?ref=rss Sun, 07 Feb 2010 00:36:00 GMT 00:04:41 janitorial, training, operations, management, BSC, in-house David Holly Tripodcast Episode 55 - Inspect the Best In this episode Ron Segura explains hoe to use your inspections as a motivational tool. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%2055.mp3?ref=rss Mon, 01 Feb 2010 01:04:00 GMT 00:03:56 janitorial, in-house, bsc, management David Holly Tripodcast Episode 54 - Motivating without Money Maintenance budgets remain tight, raises and bonuses are unlikely. How do you motivate your employees? Listen in to Dick Ollek as he explains the oldest and best form of motivation. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%2054.mp3?ref=rss Sun, 24 Jan 2010 23:35:00 GMT 00:04:15 janitorial, in-house, bsc, management David Holly Tripodcast Episode 53 - Seeing is Believing Have you really looked at the image your company is projecting lately? A we start a new year, this is a good time to take a new look at the image we project. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%2053.mp3?ref=rss Sun, 10 Jan 2010 15:34:00 GMT 00:04:14 janitorial, management David Holly Tripodcast Episode 52 - The Challenge of Change Regardless of the prognostications of the media - one thing is certain - there will be change. Dick Ollek talks about how to embrace change and make it your ally. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%2052.mp3?ref=rss Sun, 10 Jan 2010 07:45:00 GMT 00:05:49 janitorial, management David Holly Tripodcast Episode 51 - Power to the People! Are you ready to do a better job of delegating? Ron Segura explains why this is good for you, your employees and your company. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/episode_51.mp3?ref=rss Mon, 04 Jan 2010 06:41:00 GMT 00:05:17 janitorial, management, BSC, in-house David Holly Tripodcast Episode 50 - What is the Real Cost of Quality? What is the real cost of quality? What is the cost of not pursuing 100% quality? Listen in as Dick Ollek explains. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode50.mp3?ref=rss Fri, 25 Dec 2009 07:51:00 GMT 00:04:33 janitorial, operations, in-house, BSC David Holly Tripodcast Episode 49 - It's all in the Numbers The numbers you use in your workloading program are very important. Ron Segura explains why you shouldn't just use standard averages. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode49.mp3?ref=rss Mon, 21 Dec 2009 05:21:00 GMT 00:04:04 janitorial, operations, workloading David Holly Tripodcast Episode 48 - But, It's Only 5 Minutes... Have you ever said "But, it's only 5 minutes..." How about your employees? Do you know what those five minutes really cost? Dick Ollek does and he'll share that with you in today's Tripodcast. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode48.mp3?ref=rss Mon, 14 Dec 2009 07:15:00 GMT 00:05:37 janitorial, training, personnel, operations, in-house, BSC David Holly Episode 47 - Is Your Train on the Right Track? Training is important - but is your training program up to date? Do you know? Ron Segura explains why knowing your training program is important and how you can do tha. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode47.mp3?ref=rss Mon, 07 Dec 2009 05:19:00 GMT 00:04:18 janitorial, training, operations David Holly Episode 46 - It's all About Attitude Dick Ollek tells us that attitude determines altitude. Is your attitude helping you fly or holding you back? Take the quiz and learn something about yourself. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode46.mp3?ref=rss Mon, 30 Nov 2009 01:35:00 GMT 00:07:01 janitorial operations training David Holly Episode 45 - Did You Hear the One About the Sponge, the Spectator and the Camel...? What types of employees do you have? In this Tripodcast Dick Ollek explains the three types and why your training program is so important to ensuring the right types of employees are working for you. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode45.mp3?ref=rss Sun, 22 Nov 2009 19:41:00 GMT 00:04:49 janitorial, sales, operations, management David Holly Episode 44 - Is There Something in the Water? David Holly explores the emerging category of chemical-free cleaning products. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode44.mp3?ref=rss Tue, 17 Nov 2009 05:17:00 GMT 00:11:03 janitorial, sales, operations, management David Holly Episode 43 - Buyer Beware What kind of buyer are you? Do you know that HOW you buy may have more impact on your costs than WHAT you buy? no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode43.mp3?ref=rss Mon, 09 Nov 2009 03:36:00 GMT 00:04:33 janitorial, sales, operations, management David Holly Episode 42 - Dotting the I's and Crossing the T's Dick Ollek explains the important forms to get filled out for new hires. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode42.mp3?ref=rss Sun, 01 Nov 2009 21:35:00 GMT 00:05:29 janitorial, sales, operations, management David Holly Episode 41 - Stand and Deliver no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode41.mp3?ref=rss Sat, 24 Oct 2009 18:17:00 GMT 00:00:00 David Holly Episode 40 - All the News That's Fit to Print Are you looking for a new way to promote your company to customers, prospects and your own employees? How about a newsletter? It doesn't have to be expensive and it can be very effective. In this Tripodcast Dick Ollek explains how. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode40.mp3?ref=rss Mon, 19 Oct 2009 04:01:00 GMT 00:07:17 janitorial, sales, operations, management David Holly Episode 39 - Are your costs controlling YOU? Ron Segura looks at costs from three directions - are you effectively choosing your products, are you capturing the return for your labor costs, and are you maximizing efficiency from your equipment. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode39.mp3?ref=rss Mon, 12 Oct 2009 03:16:00 GMT 00:05:50 janitorial, sales, operations, management David Holly Episode 38 - 5 Secrets for Successful Sales Part 2 Ron Segura picks up where he left off in Episode 36 with 5 new techniques for increasing sales. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode38.mp3?ref=rss Mon, 05 Oct 2009 15:10:00 GMT 00:05:04 janitorial, sales, operations, management David Holly Episode 37 - What Does YOUR Janitor Closet Look Like? When your clients' look at your closets - how do they judge your capabilities? When a new employee comes to your office, how do they judge your company? no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode37.mp3?ref=rss Sun, 27 Sep 2009 19:58:00 GMT 00:05:14 janitorial, sales, operations, management David Holly Episode 36 - Five Secrets to Successful Sales Ron Segura shares 5 proven strategies for growing sales and adding new accounts. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode36%202.mp3?ref=rss Mon, 21 Sep 2009 02:37:00 GMT 00:05:04 janitorial, sales David Holly Episode - 35 The Pre ISSA Show Episode The members of Tripod Learning Associates are joined by The Janitorial Store to talk about why you should attend ISSA, how to prepare for a successful show, networking and how to implement what yo learn. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode35.mp3?ref=rss Mon, 14 Sep 2009 03:52:00 GMT 00:17:27 ISSA, trade show, convention, janitorial, BSCAI David Holly Episode 34 - Generation Miscommunication Continuing with the communication theme of several previous Tripodcasts, Dick Ollek looks at the challenges of communication between generations. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%2034%20Generation%20Miscommunication.mp3?ref=rss Mon, 07 Sep 2009 02:02:00 GMT 00:06:02 janitorial, sales, operations, management David Holly Episode 33 - Form? I Got Your Form Right Here! Having difficulty getting your managers and supervisors to fill out their paperwork? Maybe it's the forms that are in the way. Ron Segura offers tips to streamline your forms and let your managers manage. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%2033%20I%20got%20Your%20Form%20Right%20Here.mp3?ref=rss Sun, 30 Aug 2009 13:24:00 GMT 00:04:16 janitorial, sales, operations, management David Holly Episode 32 - Managing the Hiring Process How do you ensure that the new employees you've hired are matched to the right positions? Dick Ollek explains how to manage the hiring process for ultimate success. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%2032%20Managing%20the%20Hiring%20Process.mp3?ref=rss Mon, 24 Aug 2009 01:22:00 GMT 00:05:40 David Holly Episode 31 - Do You Have a System? Does your operation use a systems approach? Systems, from floor maintenance to general cleaning can have a positive impact on your organiztion and your bottom line. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%2031%20Do%20You%20Have%20a%20System.mp3?ref=rss Sun, 16 Aug 2009 19:15:00 GMT 00:05:03 David Holly Episode 30 - I Just Can't Find Good Employees Today! Having trouble finding and keeping good employees? Maybe it's not the employee, it might be what happens after you hire them. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%2030%20Just%20Cant%20Find%20Good%20Help.mp3?ref=rss Sun, 09 Aug 2009 17:57:00 GMT 00:05:20 janitorial, sales, operations, management David Holly Episode 29 - The Magical Cut Can you cut costs without cutting service quality? If you can - does that mean you have been charging too much? How do you protect profitability? Listen in as Ron Segura explores these questions. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%2029%20-%20The%20Magical%20Cut.mp3?ref=rss Sun, 02 Aug 2009 20:49:00 GMT 00:06:37 David Holly Episode 28 - Call Me! Dick Ollek offers tips and suggestions for properly setting up and using a call center to improve communication with your clients. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%2028%20-%20Call%20Me.mp3?ref=rss Mon, 27 Jul 2009 04:43:00 GMT 00:06:23 janitorial, sales, operations, management David Holly Episode 27 - Whatever it Takes! Ron Segura explains why this may NOT be te best response to a customer request or complaint... no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/WhateverItTakes.mp3?ref=rss Mon, 20 Jul 2009 05:08:00 GMT 00:03:29 janitorial, sales, operations, management David Holly Episode 26 - What do you think of me NOW? Schedule regular business meetings with your clients to ensure you are meeting current needs as well as anticipating future needs. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%2026%20-%20What%20do%20You%20Think%20of%20Me%20Now_.mp3?ref=rss Mon, 13 Jul 2009 00:34:00 GMT 00:06:40 David Holly Episode 25 - Do You Know Your Productivity Rate? Ron Segura explains why knowing your productivity rate can give you a competitive advantage. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/DoYouKnowYour%20ProductivityRate.mp3?ref=rss Mon, 06 Jul 2009 03:07:00 GMT 00:04:18 janitorial, sales, operations, management David Holly Episode 24 - Tips for FInding Great Employees 1 no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/FindEmployee1.mp3?ref=rss Mon, 29 Jun 2009 04:16:00 GMT 00:08:29 janitorial, sales, operations, management David Holly Episode 23 - Nobody Likes Change Make change easier for your employees with these tips. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Nobody%20Likes%20Change.mp3?ref=rss Mon, 22 Jun 2009 03:46:00 GMT 00:05:12 cleaning, janitorial, operations, management, workloading David Holly Episode 22 - Why Can't They get it Right? no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Why%20Can't%20They%20Get%20it%20Right.mp3?ref=rss Mon, 15 Jun 2009 04:21:00 GMT 00:00:00 David Holly Episode 21 - Solve the Problem - Don't Just Take Care of It! Episode 21 - Another customer service installment. Customer service is all about taking care of problems - right? Wrong, according to Ron Segura. The best customer service is all about SOLVING problems. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Solve%20The%20Problem%202.mp3?ref=rss Mon, 08 Jun 2009 05:13:00 GMT 00:04:19 janitorial, sales, operations, management David Holly Episode 20 But I Told Him To Do It Customer Service depends on delivering what you say you will deliver. But if your employee doesn't understand what you want him to do, chances of success are slim. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/1-20%20But%20I%20Told%20Him%20To%20Do%20It.mp3?ref=rss Mon, 01 Jun 2009 04:46:00 GMT 00:04:20 janitorial, sales, operations, management David Holly Episode 19 - Why is Customer Service a Department? If there is a department concerned about customer service, what is the rest of your organization concerned about? no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Why%20is%20Customer%20Service%20a%20Department.mp3?ref=rss Tue, 26 May 2009 04:31:00 GMT 00:03:44 janitorial, sales, operations, management David Holly Episode 18 - A Customer Service Double Header A customer service double header. Ron Segura starts out asking "Who answers your phones?" This is the moment that your prospect or client begins to form an opinion of your service capabilities. What are they thinking about yours? Ron goes on to urge us to REALLY listen to our customers. Many times their words hide the real question. Careful listening can help improve or increase service opportunities. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Customer%20Service%20Double%20Header.mp3?ref=rss Mon, 11 May 2009 02:40:00 GMT 00:04:17 janitorial, sales, operations, management David Holly Episode 17 - Selling Big on a Small Budget Two questions seem to dominate any conversation with a BSC - how do I find and keep good people and how do I market against a big competitor on a limited budget. Dick Ollek, author of Selling Big on a Small Budget, offers two marketing suggestions that will work regardless of the size of your budget. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Selling%20Big%20on%20a%20Small%20Budget.mp3?ref=rss Mon, 04 May 2009 07:34:00 GMT 00:04:31 janitorial, sales, operations, management David Holly Episode 16 - Choose Your Partner Dick Ollek share his experience and tips in choosing a distributor partner. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Choose%20Your%20Partner.mp3?ref=rss Mon, 27 Apr 2009 03:49:00 GMT 00:04:42 David Holly Episode 15 - A Winning Promotion Looking for a new supervisor? Just pick your best janitor, right? Well, maybe. But to ensure success here are some tips to help repare them for the new responsibilities. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/A%20Winning%20Promotion.mp3?ref=rss Mon, 20 Apr 2009 13:53:00 GMT 00:02:29 David Holly Episode 14 - Get Out of the Way and Let your Business Grow What are you doing that you shouldn't be? Dick Ollek explores the trap that stalls so many businesses - listen as he explains why letting go is so difficult and so important. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Get%20Out%20of%20the%20Way.mp3?ref=rss Mon, 13 Apr 2009 03:34:00 GMT 00:04:32 janitorial, sales, operations, management David Holly Episode 12 - Can You Hear Me Now? Ron Segura explains that simply listening to your customers' concerns about reducing costs and services can lead you to growing profits and sales. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Can%20You%20Hear%20Me%20Now_.mp3?ref=rss Tue, 24 Mar 2009 06:41:00 GMT 00:02:46 janitorial, sales, operations, management David Holly Episode 13 - Recession - What Recession? Dick Ollek explains that the recession needn't apply to your business. Grow profits and sales by redefining services for your customers and prospects. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Recession%20What%20Recession.mp3?ref=rss Tue, 24 Mar 2009 06:13:04 GMT 00:04:11 David Holly Episode 11 - Getting to Yes - a Question of Balance Dick Ollek is the author of Selling Contract Cleaning Services 101. In this episode he describes the Balance Sheet method of closing the sale. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Getting%20to%20Yes.mp3?ref=rss Mon, 23 Mar 2009 05:18:00 GMT 00:04:19 janitorial, sales, operations, management David Holly Episode 10 - Who are you? Again? In this episode, Ron Segura continues to offer suggestions for networking. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Who%20Are%20You_%20Again.mp3?ref=rss Sun, 15 Mar 2009 03:22:00 GMT 00:02:44 janitorial, sales, operaitons, management David Holly Episode 9 - The Wisdom of the Ages Just back from the BSCAI Trade Show in Chicago. As always I picked up some good information - some new wisdom. In this Tripodcast, Dick Ollek shares some of the wisdom he has accumulated in his career. He calls it The Wisdom of the Ages. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Wisdom%20of%20the%20Ages.mp3?ref=rss Mon, 09 Mar 2009 06:21:01 GMT 00:03:48 janitorial, sales, operaitons, management David Holly Episode 8 - Don't I Know You? In this episode, Ron Segura discusses networking. Starting with what it is, he talks about why it is so important in building your business. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Don't%20I%20know%20You_.mp3?ref=rss Mon, 02 Mar 2009 05:56:00 GMT 00:02:14 David Holly Episode 7 - A Rose by Any Other Name Dick Ollek, author of Selling Contract Cleaning Services 101, continues to explore the making of a successful sales proposal. In this episode he challenges the listener to consider the meaning and impact of common words like "contract" and "price". Dick explains why using a different approach may make closing the sale much easier. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%207%20-%20A%20Rose%20by%20Any%20Other%20Name.mp3?ref=rss Mon, 23 Feb 2009 06:55:00 GMT 00:04:34 David Holly Episode 6 - I just need a little time... What do you do when an employee says he or she needs more time to do their job? In-house or contractor, we've all faced that question many times. Ron Segura has some sound advice for dealing with this all too common issue. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%206%20-%20I%20Just%20Need%20a%20Little%20Time.mp3?ref=rss Mon, 16 Feb 2009 04:56:00 GMT 00:02:48 cleaning, janitorial, operations, management, workloading David Holly Episode 5 - Putting Price in its Place Dick Ollek continues his discussion about creating winning proposals. In this episode, Dick explains why WHERE you out the price in the proposal and your discussion is critically important. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%205%20-%20Putting%20Price%20in%20its%20Place.mp3?ref=rss Mon, 09 Feb 2009 05:31:00 GMT 00:04:07 sales, management, proposals, pricing David Holly Episode 4 - Bundle Up! Are your customers asking you to provide additional services? Are these beyond your current capabilities? Ron Segura explains how you can profit from adding additional services without adding employees or equipment. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Segura%20Bundled%20Services.mp3?ref=rss Sun, 01 Feb 2009 05:02:00 GMT 00:03:14 David Holly Episode 3 - Parts is Parts In his last Tripodcast, The Linen Napkin, Dick Ollek explained the differences between a bid and a proposal. In this installment, Dick outlines the key components of a successful proposal. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Episode%203%20Parts%20is%20Parts.mp3?ref=rss Thu, 29 Jan 2009 16:44:00 GMT 00:00:00 sales, proposals,bids David Holly Episode 2 - Do You Know The Way to San jose? no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Ron%20Segura%20Expanding%20to%20Multiple%20Locations.mp3?ref=rss Sun, 18 Jan 2009 22:36:00 GMT 00:02:58 David Holly Episode 1 - The Linen Napkin Do you know the difference between a bid and a proposal? Not knowing might be costing you business. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/The%20Linen%20Napkin.mp3?ref=rss Fri, 09 Jan 2009 19:16:00 GMT 00:04:08