Tripodcast.com

Tripodcast Episode 288 - A New Look at Franchising - Todd Hopkins, CBSE

David Holly — Mon, 20 May 2013 04:00:00 GMT

In this Tripodcast Dick Ollek, CBSE talks with Todd Hopkins, CBSE; Todd is the Founder & CEO of Office Pride Commercial Cleaning Services.

Todd earned his Bachelor’s of Business Administration in Management from the University of Memphis and his MBA from Butler University. He is also a graduate of MIT Birthing of Giants Executive Entrepreneurship Academy, a prestigious program exclusively for top entrepreneurs.

Todd earned his CBSE (Certified Building Services Executive) designation through the Building Service Contracting Association International. Todd is also the 2008 recipient of the Walter L. Cook Award, the highest honor given by The Building Service Contractors Association International for distinguished service to the commercial cleaning industry.

Todd Hopkins is the author (and co-author) of three books The Carrot Chaser, The Janitor, and Five Wisdoms for Entrepreneur Survival.

In this Tripodcast, Todd offers some unique views on franchise opportunities and tips for what to look for and what to look-out for.

This Tripodcast is sponsored by Green Cleaning University, a partnership between The Ashkin Group and ISSA.

When you complete the core courses, you will earn the Green Cleaning Professional designation. Earning the Green Cleaning Professional designation will help you compete and succeed in the marketplace, as well as build profit through creating and maintaining healthy, high performance facilities.

The courses can be done on your time, at your own pace, and reviewed at your leisure. The learning objectives are focused on helping you succeed.

GCU is developed by people who have real expertise in Green Cleaning and the knowledge to help you understand the challenges of the cleaning industry, as well as the issues, skills and techniques necessary to build and implement an effective Green Cleaning program.

Some Course topics include:

o Defining Green and Green Cleaning
o Overcoming Common Objections
o Conducting the Green Building Audit
o Selling Green Cleaning and the Pilot Process

For more information, visit www.greencleaninguniversity.org.

Tripodcast Episode 287 - New Technology for BSCs - Guy Hignite From Sprint

David Holly — Mon, 13 May 2013 04:03:00 GMT

In this Tripodcast Dick Ollek, CBSE talks with Guy Hignite from Sprint. That's right - the phone company! Most of you probably didn't know that Sprint has partnered with several new technology companies to provide new and unique services to protect and grow your business. In this Tripodcast, Guy talks about some of these technologies and services.

Earning the Green Cleaning Professional designation will help you compete and succeed in the marketplace, as well as build profit through creating and maintaining healthy, high performance facilities.

Defining Green and Green Cleaning
Overcoming Common Objections
Conducting the Green Building Audit
Selling Green Cleaning and the Pilot Process

For more information, visit www.greencleaninguniversity.org.

Tripodcast Episode 286 - Dealing With Underperforming Employees

David Holly — Mon, 06 May 2013 04:00:00 GMT

Dealing with underperforming employees is an important part of running your operation. It's even more important when you realize the average cost of underperforming employees is 17% - or almost 1 day a week. In this Tripodcast, Dick Ollek, CBSE looks at 5 key steps in dealing with this problem.

This Tripodcast is sponsored by Team Software - www.teamsoftware.com

And, their unique customer self-service portal – eHub Mobile

Empower your employees and customers by giving them access to the information they need, anywhere, anytime with eHub, our web-based customer and employee self-service solution. eHub can help you realize real cost savings by eliminating paper, automating and streamlining processes, ensuring customer satisfaction and increasing efficiency.

Contact Us at:
TEAM Software, Inc.
407 S 27th Avenue
Omaha, NE 68131
www.teamsoftware.com
Sales: 800.500.4499
email sales@teamsoftware.com
Support: 402.345.5660
email supportstaff@teamsoftware.com

Tripodcast Episode 285 - Finding and Creating New Customers

David Holly — Mon, 29 Apr 2013 13:33:28 GMT

In this Tripodcast, Dick Ollek, CBSE, talks with the President and CEO of Rain Maker Sales Support, Patricia Gaffney, about identifying sales suspects, truning them into prospects and turning those prospects into clients.

This Tripodcast is sponsored by Team Software - www.teamsoftware.com

And, their unique customer self-service portal – eHub

With eHub, you can increase customer retention and reduce response time with online invoicing, paperless work requests and integrated quality inspection tools. In addition, the customizable eHub home screen and various reporting tools allow you to improve communication and knowledge-sharing with your customer base.

Contact Us at:
TEAM Software, Inc.
407 S 27th Avenue
Omaha, NE 68131
www.teamsoftware.com
Sales: 800.500.4499
email sales@teamsoftware.com
Support: 402.345.5660
email supportstaff@teamsoftware.com

Tripodcast Episode 284 - Are You as Successful as You Should Be?

David Holly — Mon, 22 Apr 2013 04:00:00 GMT

Well, are you? Several years ago Stephen Covey published the 7 Habits of Successful People. In this Tripodcast, Dick Ollek, CBSE, shares an article that talks about the habits of highly successful people. He discusses several of them and challenges us to develop these habits. One of the best things about a habit is - all you have to do to pick it up is - do it!

This is an audio and video Tripodcast. If the player does not appear in your email, please click HERE to come to our website - www.tripodcast.com.

This Tripodcast is sponsored by Team Software - www.teamsoftware.com

And, their unique customer self-service portal – eHub

Tripodcast Episode 283 - Do You Know Your REAL Costs?

David Holly — Mon, 15 Apr 2013 04:00:00 GMT

In our last Tripodcast Dick Ollek, CBSE, talked about the fiscal cliff and more importantly the potential fiscal cliff we all face as business owners. In this Tripodcast, Dick returns to that topic and focuses on some of our major costs as contractors. How often do you estimate your costs as you build a proposal only to find that you missed getting the job by a few hundred dollars? Or what about the times you were awarded a contract only to find that the real costs were much higher than your estimate? Both cases take you several steps closer to that fiscal cliff. Dick offers some good strategies and ideas for finding and using your REAL costs.

This Tripodcast is sponsored by Team Software - www.teamsoftware.com

Tripodcast Episode 282 - Are You About to Fall Off YOUR Fiscal Cliff?

David Holly — Mon, 08 Apr 2013 04:00:00 GMT

The news has been full of the "fiscal cliff" facing our country for months. But there are other fiscal cliffs - those that face YOUR company. In this Tripodcast, Dick Ollek, CBSE asks if you are about to fall off one of those. He highlights three "fiscal cliffs" that face small business and our industry. Dick offers some ideas and tactics to help keep from falling over these cliffs...

This Tripodcast is sponsored by Team Time - www.teamsoftware.com

TeamTime is a versatile, robust time and attendance solution that meets the diverse needs of small and large companies alike. With TeamTime you can control labor costs and automate your timekeeping processes to save you valuable time and money. In fact, TEAM Software customers realize an average savings of 6.46% when using TeamTime in place of traditional timesheets.

Using TeamTime by itself or in conjunction with TeamTime Portal, employees can clock in and out of jobs in one of three ways:

Using a landline or mobile phone with an employee number
Using TeamTime Portal with an employee number
Using TeamTime Portal with biometric authentication

Tripodcast Episode 281 - Are You Getting Better Faster Than The Other Guy?

David Holly — Mon, 01 Apr 2013 04:00:00 GMT

In this Tripodcast Dick Ollek, CBSE, asks – “Are you getting better faster than the other guy?” Our business success depends on “getting better”, offering more and helping our clients’ meet their changing goals. If we are not improving, we are going backwards. And if we are not getting better faster than the other guy gets better, we are losing to our competition. Dick offers several suggestions for how YOU can get better faster.

This Tripodcast is sponsored by WinTeam for Building Service Contractors - www.teamsoftware.com

TEAM is unique because not only are we industry experts with more than 20 years' experience in the building service industry, we also offer fully integrated solutions to meet the specific needs of your business. Our core solution WinTeam is a fully integrated financial, workforce and operations management solution designed for the building service industry. WinTeam features comprehensive accounting, HR, timekeeping and much more -- in one seamless package. The advantage to you: Your company can rely on one system to run your business because it's not just software – it's a complete business solution.

Tripodcast Episode 280 - Are You Shooting Your Customer?

David Holly — Mon, 25 Mar 2013 04:00:00 GMT

In this Tripodcast Dick Ollek, CBSE, asks - "Are you shooting your customers?" We all spend a great deal of time, effort and money to cultivate, acquire, and keep our customers. But, all too often in ways we least expect, that effort is undone. Dick outlines several of the ways this can happen and challenges us to look at our own operations to ensure we don't shoot our customers.

This Tripodcast is sponsored by Consultants In Cleaning, LLC. They are excited to announce two new products to their evergrowing library of education and learning. A new DVD entitled Increasing Profits Without Increasing Sales will help you find hidden profitds in your current operations. And a collection of Dick's first 50 blog postings - Richard's Writings, is over 100 pages of ideas, tips and strategies for your personal and business life. Check them out at www.consultantsincleaning.com.

Tripodcast Episode 279 - What Are You Doing to Grow Your Business? Part 2

David Holly — Mon, 18 Mar 2013 04:00:00 GMT

In this Tripodcast Dick Ollek, CBSE continues to explore ways for you to add new customers to your business. Last time he talked about the need for new business not only to grow but to replace the natural loss of business. In this episode he continues the discussion with some specific strategies and techniques that he has used to successfully grow his own contracting business for over 20 years.

Tripodcast Episode 278 - What Are You Doing to Grow Your Business?

David Holly — Mon, 11 Mar 2013 04:00:00 GMT

The average contractor loses between 15% and 20% of their business annually. This happens for a variety of reasons, poor work, changing managers at the customer, price, and on and on. In this Tripodcast, Dick Ollek, CBSE looks at some of the reasons then focuses on what you can do to grow your business in a way that helps preserve your profits.

Tripodcast Episode 277 - Peer Groups

David Holly — Mon, 04 Mar 2013 04:00:00 GMT

Dick Ollek, CBSE one of founders of the first peer groups and Chris Stathakis, CBSE one the leaders in the modern peer groups talk about the beginning and progress of this interesting and important part of our industry.

Tripodcast Episode 276 - Say What????

David Holly — Mon, 25 Feb 2013 04:00:00 GMT

In this Tripodcast Dick Ollek, CBSE talks about the importance of the pre-employment interview. You have invested a great deal of time, energy and money to try to attract the right person to join your company. This is NOT the time to let up. Make sure that you SELL your company or organization and get that perfect employee on board.

Tripodcast Episode 275 - Let Me Think About It...

David Holly — Mon, 18 Feb 2013 04:00:00 GMT

Surely you've heard that - more than once - in your sales career. What do you say? How do handle this objection? In this Tripodcast Dick Ollek, CBSE offers some tips and techniques for turning "Let me think about it..." into - let's get started.

Tripodcast Episode 274 - Jean Hanson - TheJanitorialStore.Com

David Holly — Mon, 11 Feb 2013 04:00:00 GMT

In another special Tripodcast, Dick Ollek, CBSE talks with Jean Hanson, co-founder and co-owner of thejanitorialstore.com and myhousecleaningbiz.com. Jean talks about social media and how it can benefit your business.

This episode of our Tripodcast series is sponsored by Consultants In Cleaning, LLC. Visit us at www.consultantsincleaning.com, we are ready to help you move your business to the next level.

Tripodcast Episode 273 - I'm Wonderful but, I'm Getting Better...

David Holly — Mon, 04 Feb 2013 04:00:00 GMT

We’ve been talking about attitudes in the past several Tripodcasts. How we think of things, how we approach them has a huge impact on how we get through problems and issues. We all know about the glass half empty / glass half full story. But psychologists have proven that how we think about issues has a significant impact on our responses and successes in dealing with them.

In this Tripodcast Dick Ollek, CBSE explains why even the way we respond to a simple question – “How are you doing” can not only change our day, but the day of the person asking the question.

This Tripodcast is sponsored by Consultants In Cleaning, LLC. Visit us at www.consultantsincleaning.com, we are ready to help you move your business to the next level.

Tripodcast Episode 272 - The Devil Made Me Do It... What's YOUR Excuse?

David Holly — Mon, 28 Jan 2013 04:00:00 GMT

Do you have a business plan? Are you using it? Or, is it hiding on a shelf somewhere? In this Tripodcast Dick Ollek, CBSE explains the importance of a good business plan. He also offers some tips and suggestions for building yours.

Tripodcast Episode 271 - Kevin Rohan, CBSE - 2013 BSCAI President

David Holly — Mon, 21 Jan 2013 04:00:00 GMT

Welcome to a very special Tripodcast. It is special for two reasons. First, we had the opportunity to sit down with the 2013 President of the BSCAI - Kevin Rohan, CBSE. Kevin is the president of Cavalier Services. He took some time to talk with us about the progress BSCAI has made in the past year as well as his plans for the upcoming year.

The other reason that this is a special Tripodcast is it is the first in a new format we are adding. While we will continue to offer audio and video Tripodcasts from Dick and David about ways to improve your operations, we will begin adding interviews with industry leaders. These interviews will focus on some of the larger issues in the industry and consider ways that you can take advantage of new opportunities.

Now more than ever is a great time to join us with a free subscription! Visit us at www.tripodcast.com - enter your email in the box in the right column and click SUBSCRIBE. It's easy and free.

January 14, 2013

David Holly — Mon, 14 Jan 2013 04:50:00 GMT

Dear Subscribers and Viewers,

I am very sorry, but we've hit a technical problem and I will not be able to post a Tripodcast today. We will get a new Tripodcast posted this week and as usual for subscribers you will automatically receive it.

We appreciate your loyalty to Tripodcast and also your understanding for this problem.

Best regards,

David Holly

Copyright 2009 - 2011 All Rights Reserved Don't Panic Productions, Inc.

Tripodcast Episode 270 - What Are You Thinking About... All Day?

David Holly — Mon, 07 Jan 2013 04:00:00 GMT

Welcome to Season 6 of our Tripodcasts... wow, time flies!

Tis the season for resolutions... but they are so focused on negative thoughts. In this Tripodcast Dick Ollek, CBSE, offers a more positive approach to improving your operations. What DO you think about all day?

As we move into this new season of Tripodcasts, we have a lot of new ideas and things to share with you. We will be doing more interviews with industry experts. We'll even be doing more Tripodcasts, sometimes 2 or 3 a week!

Thank you to all of loyal subscribers over the years. We continue to add new subscribers almost every week! I look forward to your comments and suggestions as we move into 2013 - how can we continue to make Tripodcast even more relevant to your operations? Drop us a note and let us know your thoughts.

Stay tuned over the next several weeks as we begin rolling out the new Tripodcast. As always our goal is to provide easy to access, digest and use information to make your operations stronger.

Dick and I both wish you a very Happy and Prosperous New Year!

David

This is a video and audio Tripodcast. If you have any difficulties in listening to or viewing this Tripodcast from your email, please visit us at www.tripodcast.com and use our in-line player.

Copyright 2009 - 2011 All Rights Reserved Don't Panic Productions, Inc.